Over the last 5 years, the demand for developing construction inventory management software has been noticed over 4 times increase on average. And that’s no wonder since more and more businesses from different industries have realized the importance of proper inventory management.
For the construction supply companies, construction inventory management is simply the must, when it comes to dealing with lumber, flooring, steel, concrete, mortar, or other construction supplies - tracking all these materials can often impact the success of any construction project.
In this article, we’ll go deeper into construction inventory management systems and why it’s important for any business. As a part of our discussion, you’ll also uncover the main benefits and core features to include in the inventory management system to make the most of its performance within the scope you’re working in.
Let’s get it started!
What Is the Inventory Management System?
An inventory management system is the specific type of software that allows tracking the goods throughout the supply chain, from purchasing and production to the final product release. In other words, it governs how you approach inventory management for your business.
Inventory Management System in the Construction Industry
The construction inventory management software is the technology that enables inventory tracking within the construction industry business.
Simply put, it has purposes similar to listing the various building materials in an Excel spreadsheet but is interpreted in a more time-efficient and search-optimized way. For instance, it can generate reports of the construction materials used, alert when the stock is low, supply detailed inventory history, and more.
Thus, the business can quickly experience the enhanced visibility and smart automation of the specific sorts of materials that are in stock or require replenishment.
Main Benefits of Construction Inventory Management System
After we know what an inventory management system is and how it works, it’s now important to uncover the core business benefits of inventory management system within the construction industry. Below you’ll find the main advantages of implementing this technology.
#1 Update Anytime and From Any Device
Inventory tracking on different remote building sites is often challenging: it usually occurs on multiple conditions and in nearly any location, that is usually placed far from the main offices.
With having the inventory management software for construction downloaded, the employees can easily track any kind of inventory, assets, and work tools. All they need is just to scan the barcode labels on the items, no administrator help is needed!
Additionally, this software enables checking the activities of the different teams and provides the most important project updates in real-time.
#2 Track the Equipment and Tools Maintenance
Needless to mention, the tools and equipment for construction are always in heavy use. To track how often each piece of them is applied to the specific process and
how much costs you’ll need to maintain them, managers can also make use of construction material inventory management software.
With the assistance of that type of technology, it becomes easier to schedule upcoming maintenance activities and regularly keep the equipment in good condition.
Furthermore, the proper implementation and use of an inventory management system allow companies to plan the new projects from both logistics and financial points of view, ensuring that all the tools can be used for as long as it’s possible.
#3 Make Reservations and Manage the Tools’ Usage
After the project is finished, construction managers still need to run the internal documentation regarding the tools’ utilization, their conditions, where it is, and who used them. This information is exceptionally important for the detailed planning of the upcoming projects, enhancing the workflow, and identifying the possible bottlenecks.
#4 Keep the Documents Organized
Since the construction managers usually work with various systems when supervising their projects, it’s also important to obtain a united system that provides the access to uploading and managing project documents.
The feature-rich inventory management system for construction company enables keeping all the certifications, permits, sitemaps, etc within a single system.
This feature allows not only optimizing the entire workflow but also significantly reduces the paperwork and eliminates the time needed to move from one site to another within a few clicks.
Create high-end software solutions for your company with Intellectsoft
As you’ve already figured out, inventory management in construction industry is all about planning, project management, and working with materials. The supply of critical materials and tools that are out of stock is another factor that can result in huge timing delays.
Applying the specific inventory management software for construction can easily resolve this problem, as it allows ensuring all the tools and materials are ready for use. For instance, you can:
Receive alerts when the inventory goes below the reorder point
Auto-populate the inventory with the new items ordered
Save the specific notes to the tools or materials you’ve supplied earlier and more
Thus, this feature of the construction inventory management system enables automation of the major purchase orders required for your employees. Easy, fast, and stress-free!
The Most Required Features of the Inventory Management System in the Construction
For most businesses, developing customer management software is more cost-effective and beneficial rather than implementing third-party technology. And, when it comes to creating the inventory management software for the construction industry, it’s significantly important to define the main features this system should possess for a convenient yet productive workflow.
Let’s now define what features should you include in the upcoming construction inventory management system for your business:
Stock alerts and reminders scheduling - for the timely supplies of construction materials and tools
Check-in/out equipment and supplies with the in-built system scanner - to easily track the inventory, and add the new tools and materials supplied recently
Multi-user access - for updating the inventory information anytime and within any location
Activity history tracking - to assign, manage and track the employee performance
User permissions management - to ensure the employees are authorized to access only the specific sorts of data
Tracking across multiple locations - to rapidly locate and trace the inventory regardless of its location
Bulk import of CSV tables - for effective yet quick inventory data import
File export (using CSV, PDF, and more) - to easily generate the reports and get the documents ready for the further work
Adding tags and notes - for the advanced inventory management (for instance, to add the critical information regarding the supplier or material, specific equipment utilization notes, and more)
Cross-platform interface - to access the system from different devices
All these features allow creating a powerful construction inventory management system that can significantly enhance the core processes of construction inventory management, from the material and tools tracking to its further utilization and additional supply.
Get Your Custom Feature-Rich Solution from Intellectsoft
The developers from Intellectsoft are aware of the latest trends in the construction industry and are always ready to provide you with the best technological approaches.
The ideal inventory management system software must not only include the main construction inventory management features but also provide a user-friendly interface, feature-rich toolbar and be easily employed in the key workflow processes of your organization.
Are you ready to create one for your business? Our experts are here to deliver the best IT solutions for you!
Conclusion
Now that you know that construction software development is simply the must-have technology for any business within the building industry. The inventory management software for construction allows optimizing the workflow, getting the most updated inventory information, and keeping all your documents organized within a single system.
Our professional team of dedicated developers at Intellectsoft knows how essential it is to create powerful software solutions that will enhance the construction inventory management of any business.
Are you planning to develop custom software for your organization? Talk to our experts today and uncover the best software solutions that ideally fit your business goals!
The hospitality industry depends a lot on keeping customers happy, but it’s getting harder to attract and keep them. The pandemic hit this industry hard, and now market competition is tougher than ever, with competitive offerings swaying customers. Hospitality businesses are willing to spend big to win customers back. The main questions for many are: how can we stay ahead of the competition, keep our customers, and increase revenue? Keep reading—we’ve got some answers.
Customers today have so many options that getting their attention is a real challenge. It’s not easy to make them choose your business over others. What worked 10 years ago doesn’t work the same way now. Back then, people often chose businesses based on reputation. But with new types of businesses (boutique hotels, craft cafes) popping up or big enterprises getting a new strategy, expectations have changed. The good news is these businesses have shown what works: great customer service. They focus on personalizing the experience, making things easy for customers, offering loyalty programs, and using smart technology.
In this article, we’ll explore these tech strategies and show you how they can help your business grow, and double the revenue. Keep reading to learn more!
The Importance of Customer Satisfaction in the Hospitality Industry
Customer satisfaction, which equals exceptional customer experience, is the backbone of the hospitality industry. It plays a central role in driving revenue and loyalty, as satisfied customers are more likely to return and recommend a hotel, restaurant, or other hospitality business to others. In fact, a study by the Harvard Business Review found that a 1% increase in customer satisfaction can lead to a 0.5% increase in revenue. Moreover, loyal customers are more likely to forgive mistakes and continue doing business with a company, even if they experience a negative encounter.
Let's quickly review the challenges the hospitality industry is facing right now so we can move on to the solutions and our case studies.
Challenges in Hospitality
As businesses navigate the changes in the hospitality industry, there are some key areas where a little improvement can go a long way. From improving customer service to embracing digital transformation and tackling labor shortages, we’ll take a closer look at today’s biggest challenges—and, more importantly, how technology can step in to help. Let’s get started!
Poor Customer Service
Even with strong and high-quality business offerings, poor customer service can drive potential customers and existing customers away. Common issues include:
Long wait times in customer service queues (it is worth remembering that our attention spans 8 seconds, and we live in a very busy world, so quick and efficient responses are more important than ever.)
Poorly trained customer service representatives
Lack of follow-up
Services not being done properly or quickly
Recall issues that require multiple service calls
These problems can frustrate customers. But, at Intellectsoft, we believe that the right approach, combined with technology, can address them effectively.
Digital Transformation Gaps
Approximately 50% of hotels are adopting new technologies, with 43% automating repetitive tasks and 39% upgrading existing systems. Source: workstaff.app
While many businesses are adopting digital solutions, some still struggle with outdated systems and fragmented data. Legacy companies often face chaos when trying to manage their data and create new systems or add features.
Some of the recent examples include clients coming to us to create AI solutions for their services while their data simply was not ready for the advanced tasks. We advise stepping back, communicating with a company objective, and working on keeping the data clean (centralized, structured, and segmented).
When we’re asked to create advanced systems using AI, we always emphasize the importance of organized data. To train AI and build such complicated systems that truly work, you need to start from the very beginning—collecting, storing, centralizing, and organizing it. We encourage our clients to align all departments to work internally on the data so we can create a unified digital system that delivers personalized experiences.
If you’re unsure where to start with your data, we can help. Collecting feedback at various touchpoints along the customer journey is crucial for gaining insights into customer satisfaction and loyalty. Book an IT consultation with us, and our experts will guide you in mapping out a path to get more from your data and build a system that works for your business and team.
Reskilling Staff
The pandemic hit hard in early 2020, especially for the hospitality and travel industries. Even five years later, many businesses are still feeling the impact. Recruiting and retaining skilled staff has become a major challenge post-pandemic.
Reskilling to address technology’s impact is of utmost importance, as about 40% of hotel General Managers place it among their top three workforce challenges.
We strongly believe that adopting the right technology can help. For example, creating an app to train your staff not only saves time but also ensures consistency in learning. AI assistants can also work alongside your team, helping with tasks like recruitment (providing industry insights, crafting emails) and staff training. Imagine having an app dedicated to making your team’s work easier and more efficient!
How Technology Tackles These Challenges and Supports a Customer-Centric Hospitality Culture
Automation, AI, and similar technologies may threaten many. However, the debate about replacing humans isn’t about that—it’s about cooperation and working hand in hand with technology to achieve the highest standards and establish brand-new “golden standards.” Technology is here to assist staff in listening to and collecting customer insights from data.
Let’s review some of our cases to see examples of how technology helps improve customer experience and supports customer service.
Examples of Intellectsoft projects
Property management systems (PMS)
We created a web platform and mobile app that makes managing daily tasks easier and offers extra services to improve residents’ experience. It gives a clear overview of daily activities and helps with managing units and users. Residents can easily book amenities, submit service requests, and report incidents. The platform also includes features for equipment management, key instructions, workflows, and custom permissions. This makes it easier for staff to stay on top of equipment and ensure residents have all the information they need. Plus, tools like announcements, quick votes, a forum, and a community calendar help build a connected and engaged community.
Guest Experience Management App
Our next app helped our client improve their guest experience by replacing printed marketing materials and the need for phone calls with a smart solution. Now, guests can easily order in-room dining, make reservations, and interact with staff— through a simple tablet in their room. The solution includes three parts: a custom in-room tablet with a variety of services, an admin panel for hotel staff and service providers, and a backend system that connects everything together. This approach makes things easier for guests and staff, improving both convenience and efficiency.
Existing Customers First: Building Loyalty with Personalized Touchpoints
Keeping existing customers is not just a strategy; it’s well-known that retaining existing customers is more cost-effective than acquiring new ones. In fact, research shows that it costs five times more to acquire a new customer than to retain an existing one. KPMG named customer retention as the number one revenue driver for the company.
Moreover, a 5% increase in customer retention can lead to a 25% to 95% increase in profits, showing the significant impact loyal customers can have on a business’s bottom line. Retention strategies, like personalized experiences and loyalty programs, can foster long-term relationships and generate recurring revenue, ultimately making them an invaluable part of any business model.
Personalization: How Technology Can Help?
Everyone loves to feel special—it’s part of being human. In hospitality, personalization has evolved from being a luxury to an essential standard. With the right technology to manage your data effectively, you can deliver those “wow” moments that guests won’t forget.
More than half of hotel chains are already using personalization features on their websites, booking platforms, and apps, and another 39% are planning to follow suit soon. They’re tailoring experiences to fit guest preferences perfectly.
Source: Deloitte
How does technology make it happen?
CRM Systems: They help you keep track of guest preferences, booking history, and special requests so you can offer services tailored just for them.
Loyalty Programs: Personalized rewards and offers show your guests that you value them, keeping them coming back for more.
AI Personalization: AI analyzes guest data to predict what they’ll love (from room upgrades to local recommendations) before they even ask.
IoT Gadgets: Smart room features like voice-activated assistants, or temperature controls adjust to your guests’ preferences, making their stay more comfortable.
With tech-powered personalization, you’re building loyalty and maximizing the lifetime value of every customer.
Our Case Study: Smart Hotel Management & Loyalty Program
For one of our clients, we created a smart room solution, complete with a custom IoT system. Guests can use a mobile app to control services, explore amenities, and find resort information-- with a special touch to their suite type. For the client’s entertainment business, we improved their legacy software by running a full IT and code check, fixing issues, and making the system better for customers.
Along with that, we developed a mobile app for the loyalty program, allowing businesses to effortlessly reward their customers and keep them engaged with exclusive benefits.
Our solutions not only helped the client with special experiences for guests; it also improved operations, cutting costs by eliminating inefficiencies. Here's what our experts shared:
"We transitioned away from ESB (Enterprise Service Bus) systems, which previously cost millions, and replaced them with more efficient, self-managed solutions. Similarly, we’ve implemented Device Farms that improved operations and saved resources."
Leveraging Software to Increase Upsell Opportunities
Here are some examples of tech tactics that will help your team sell more and introduce new offerings to existing customers, improve overall efficiency leaving your team grateful:
Dynamic Pricing Algorithms
For finance and marketing teams, manually calculating pricing by segment to introduce your clients can be incredibly challenging. AI-powered tools can strongly optimize these strategies by analyzing your database in detail.
Upselling via Apps
Boosting revenue in the hospitality business often comes down to personalized experiences. Imagine this: a guest books a room, and then your app suggests a spa package or a room upgrade at just the right moment. Later, it nudges them to book a dinner reservation or a guided tour designed to their preferences. With apps offering these personalized recommendations during and after bookings, you’re not just increasing your revenue per guest but also skyrocketing their experience. And you do it in a sustainable way, not by speculating, but by offering what your customers desire based on their previous experiences. It’s a win-win: seamless, helpful, and far from pushy.
Inventory and Resource Management Software
Making every resource count in your hospitality business is key. Inventory and resource management software allows you to effortlessly track everything from linens to room availability, ensuring nothing goes to waste. Having real-time insights to reduce overstock, avoid shortages, and optimize operations assists sustainably keep everything under control and know what you need to focus more. It helps maximize room occupancy by aligning bookings with available resources, ensuring every room and item is used effectively. This approach leads to smarter management, better guest experiences, and a noticeable boost to your bottom line.
Adopting these strategies not only optimizes your operations but also drives business growth. Ready to discover how technology can elevate your goals? We’re here to create a tailored solution for you.
Steps For Implementing a Customer Service Technology Solution
Improving customer service in hospitality doesn’t have to be a daunting task. With the right technology, you can smooth the path of your operations, speed up response times, and elevate the overall guest experience. Here’s where you can make it happen:
1. Understand Your Needs
Start by identifying the challenges your business is facing. Are you struggling to manage high volumes of inquiries, track customer feedback, or personalize the guest experience? Pinpointing your needs will guide you to the best solutions.
2. Pick the Right Tools
Choose technology that aligns with your goals. Look for solutions that are scalable, easy to use, and integrate effortlessly with your current systems. Options like CRM software, live chat tools, or a guest experience app can make a difference.
3. Equip Your Team
Technology is only as effective as the people using it. Train your staff to make the most of the new tools, so they can deliver exceptional service and resolve issues quickly. Confident, well-equipped staff creates happy, loyal customers.
4. Keep Improving
Once implemented, monitor how well the solution works. Are response times improving? Are customers more satisfied? Regular evaluations will help you fine-tune your approach and keep things running harmoniously.
Some Tech Ideas for Hospitality Businesses
CRM Software: Manage customer interactions and preferences.
Guest Experience Apps: Delight guests with personalized experiences right at their fingertips.
Amenity Management Systems: Simplify operations for everything from room service to facility bookings.
Live Chat Tools: Offer instant support and answers.
Social Media Management Tools: Keep customer interactions engaging and organized.
Integrating these strategies will not only improve your customer service but also deliver unforgettable customer satisfaction, loyalty, and, ultimately, your bottom line. Ready to take the next step? Book a consultation with our experts.
Conclusion
To wrap up everything we've discussed, customer satisfaction and experience are at the heart of hospitality. Retaining customers is more than just keeping them around—building strong, long-lasting relationships and consistently meeting their evolving needs. By understanding their pain points and offering personalized solutions, you can inspire loyalty and drive progress. With the right technology and continuous improvement, your business can stay ahead, let go of what no longer serves you, and keep growing.
At Intellectsoft, with over 17 years of experience in software development, our expert team is ready to help. We create everything from mobile apps to full-fledged portals and systems, leveraging the latest technologies like AI, Cloud, and Machine Learning. With deep experience in the hospitality industry, we’re here to craft personalized solutions that bring your business unforgettable customer experience and retain your valuable clients.
Ready to double your revenue and level up your customer retention strategy with personalized technology? Contact our experts, and we look forward to working hand in hand with you to build or revitalize the perfect app or system for you.
We have sent an email to acknowledge receipt of your request. In the event that you have not received our email, we kindly suggest checking your spam folder or alternatively, contacting us directly at info@intellectsoft.net
We will send a short email notifying you that we successfully received your request and started working on it.
Our solution advisor analyzes your requirements and will reach back to you within 3 business days.
We may sign an optional mutual NDA within 1-2 business days to make sure you get the highest confidentiality level.
Our business development manager presents you an initial project estimation, ballpark figures, or our project recommendations within approximately 3-5 days.
Request a Free Quote
4.9
Our rating on Clutch
5
Our rating on Business of Apps
We have offices in:
San FranciscoOsloNew YorkLondon
Contact usRequest a Free Quote
Thank you for your message!
We will get in touch with you regarding your request within one business day.
